FAQs

Q: Do you offer a free trial period?
A: Yes, we offer a free trial period for a 7 day duration.

Q: Do I get a full refund if I cancel my subscription/account?
A: No, full refunds are not issued for a canceled subscription/account. We offer a partial refund for a canceled subscription/account.

Q: What is a partial refund?
A: A partial refund means that we subtract the Stripe and bank fees for making debit and credit transactions from your subscription. And we also charge you for the amount of time that the subscription service was used.

Q. How long does it take to receive a partial refund?
A. It takes approximately 5 to 7 days for Stripe to issue your refund.

Q. How will this website help me learn Ukrainian?
A. This website provides you with the opportunity to practice conjugating different parts of speech in Ukrainian language, such as pronouns, nouns, verbs, adjectives and numbers. Typing in the words using Cyrillic Alphabet will help you get used to the Ukrainian keyboard and will also help you remember words and their meaning.

Q. What level of Ukrainian is required?
A. Our website will be helpful to learners who at a minimum have grasped a beginner level of Ukrainian and are familiar with Ukrainian grammar to some extent (for example, familiar with cases).

Q. Can I use it on my cell phone?
A. Yes.

Q. Do I have to use Ukrainian keyboard?
A. Yes, we recommend using a Ukrainian keyboard. Alternatively you can use a virtual on-screen Ukrainian keyboard.

Q. Are the exercises on your website difficult to complete?
A. The exercises on our web site are very challenging for users who do not possess an intermediate knowledge level of the Ukrainian language.